The joys of small business with a strong online sales channel!
Over the past week, our payment processor, Square, has alerted us to numerous potentially fraudulent purchase attempts. These are all new customers with large orders, requesting express post.
From today on, we will attempt to phone or email the customer to verify any transaction that looks out of the ordinary or that Square flags with us.
If we can’t verify, we will cancel these orders and issue a refund (so the $ get back to the rightful owner). The cancellation note says “Please contact us if this was a genuine purchase”, and if it is, we’ll sort it out ASAP.
All details of fraudulent transactions are reported to authorities. This takes up more of our time, but we need to ensure we act with integrity at all times.
Thanks for your understanding
Andrew.
