Return to About us

Terms and Conditions


Please take the time to read these terms and conditions.  By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase.  Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.


Services means the provision of information and goods

the Website means the website

We / Us etc means Farmhouse Pet treats and any subsidiaries, affiliates, employees, officers, agents or assigns.

Terms and Conditions of Purchase

Sales are made on a no-return basis, and Farmhouse Pet Treats take no responsibility for damage that may occur in transit. Farmhouse Pet Treats may, in their sole discretion, offer replacement stock if such is available.

Farmhouse Pet Treats complies with Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010, in particular those of Sales Practices and Consumer Guarantees

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice. 


The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.  

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement. 

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:


The trademarks and logos contained on this Website are trademarks of Farmhouse Pet Treats.  Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites. 

You may link to our articles or home page.  However, you should not provide a link that suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our Services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection and Privacy

Please view our Your information and privacy page


All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in New South Wales.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Best Endeavours

Farmhouse Pet Treats will use our best endeavors to ensure goods ordered are available for delivery and, in most cases, will notify you where the goods are unavailable prior to you completing your order. You acknowledge that in some cases this is not possible and we may need to reject your Order where we establish that it is unavailable for delivery.

If you, an account customer, owe money to Farmhouse Pet Treats under one Agreement, Farmhouse Pet Treats may set-off that money against any money that you owe to Farmhouse Pet Treats under another Agreement. If Farmhouse Pet Treats owes money to you under one Agreement, Farmhouse Pet Treats may set-off that money against any money that it owes to you under another Agreement.

When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have attempted to show textures, appearances, and colours of our goods as accurately as possible, what you see will vary depending on your monitor and computer equipment.  Farmhouse Pet Treats cannot guarantee that the images of the goods are an exact representation of the actual goods. Farmhouse Pet Treats does not warrant the accuracy of the information contained in the Product List and recommends that you read the labels on Goods carefully before using the goods.  If you’re unhappy with your purchase, please review our Returns Policy


As our pet treats are food items, we cannot accept returns. If you have any concerns with the products you have purchased please contact us to discuss a refund and/or replacement products.


Method of payment:
We only accept payment for online orders by Square, Paypal, Zip, or Afterpay. You will pay for the goods at the time you place the order by providing your credit card details on the website and Farmhouse Pet Treats will process your payment. The payment will be processed immediately. If your credit card is declined by your financial institution, Farmhouse Pet Treats will not be able to process the order. We may decline to accept payment from you by credit card for any reason, and are not required to give reasons. If we decline to accept a payment from you by credit card, the order will not be processed. If you agree to make payment by another method that is acceptable to us, we may process the order. No correspondence will be entered into.

Merchant or Additional Payment Method Fees
Merchant fees may be charged on all payments except Bpay and direct bank deposits. In order to keep our cost structure as transparent as possible we will pass on these fees we are charged for accepting your payment method. The amount being charged by every payment method will be available at checkout. These fees are subject to change without notice. if you do not wish to pay the extra fees please select an option with no extra fees.

All orders are calculated in Australian Dollars (AUD) and where applicable, inclusive of goods and services tax (GST). You must pay for your goods purchased on this website at the time of placing an order. The purchase price of the goods as shown on the product list is the purchase price which is applicable at the time you view it. We may vary the prices on this website at any time, and prices are subject to change until you have paid for the goods in full. The availability, sizes, and pricing of goods may vary between Farmhouse Pet Treats direct at markets and those found on this website or at any of our other distributors.

Total price of Goods:
Goods in your order are charged at the purchase price applicable at the time you submit your order and as shown on the order confirmation, except if a good is out of stock, in which case you will not be charged for those goods.

Tax invoice:
Upon delivery of the goods, we will provide you with a tax invoice specifying the total price for the goods, including credits applied and the Delivery Fee. This invoice will form part of your customer history and is accessible through your My Account area.

You must place an order with Farmhouse Pet Treats by selecting goods and pressing the “Confirm Order” button. Orders are deemed to be received by Farmhouse Pet Treats at the time of successful transmission of the order.  Farmhouse Pet Treats reserves the right to accept or reject an order for any reason including unavailability of goods; an error in the price, image or the goods description; or error in your order. 

In order to purchase goods from Farmhouse Pet Treats please ensure that your delivery address is correct, as orders for delivery to addresses outside our delivery area will not be processed. If the delivery address which you nominate ceases to be in an area where Farmhouse Pet Treats delivers goods, we will not be obliged to continue to deliver goods to you if you change your delivery address and the new delivery address which you nominate is not in an area within which we delivers goods. 

We will be using TNT or Australia Post for our shipping needs. Delivery lead time will vary depending on your location and the method selected by you.

Please note that all parcels will require a signature upon delivery. If there’s no authorised person at the delivery address to sign for the parcel, then the delivery driver should leave a card, as we use third party couriers we cannot be held responsible for their actions, and the parcel will be returned to the nearest Australia Post office for you to collect. Anyone at the Delivery Address (or upon collection) who receives the goods shall be presumed by Farmhouse Pet Treats to be authorised to receive the goods.

1. A valid email address – if your email address bounces back your order will not be sent until this problem is solved.
2. A valid phone number  – a valid phone number is required in case we or our agents have to call you regarding your order.
3. A valid shipping address – we require your correct shipping address. This includes unit number, street number and any other directions to aid in the shipping of your order. If this is not correct it can lead to your order being delayed or not shipped at all.
4. Orders unable to be sent – For all orders unable to be sent  the order sale balance will be transferred into a credit available for future purchases by the customer .

 Delivery fee:
If required by Farmhouse Pet Treats, you must pay to Farmhouse Pet Treats the delivery fee (or such other fee as may be specified by us.)