Farmhouse Pet Treats
Effective Date: 15 September 2025
Website: http://www.farmhousepettreats.com.au/
Type of Website: E-commerce
http://www.farmhousepettreats.com.au/ (the “Site”) is owned and operated by Lunala Pty Ltd (ABN 84 638 169 632). Lunala Pty Ltd is the data controller for personal data collected through this Site.
You can contact us at:
Email: sales@farmhousepettreats.com.au
Purpose of This Policy
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Site. It also explains your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
Automatically:
- IP address and device details
- Location information
- Browser and usage data (pages viewed, links clicked, content accessed)
Provided by You:
- Name, email address, phone number, billing and shipping address
- Payment information
- Files or artwork uploaded for orders
- Account details (if you register)
- Quote request details
Payment Data & Credit Cards
When you enter payment data, including credit card information, you are engaging directly with the payment provider you chose:
- Square
- Paypal
- After Pay
- Zip Pay
That provider will then inform us if the transaction was successful
We do not collect, record, or store any payment, financial, or credit card information.
How We Use Your Data
We use personal information to:
- Provide and deliver products and services you purchase or request.
- Communicate with you about quotes, orders, support, and promotions.
- Improve our Site, products, and customer experience.
- Comply with legal and regulatory obligations in Australia.
- Conduct marketing and advertising in compliance with the Spam Act 2003 (Cth), with an unsubscribe option in every communication.
By submitting a request for a quote or providing your details on our Site, you consent to Farmhouse Pet Treats contacting you about your request and related products or services. We may also send you information about our products, services, and other content we believe may be of interest.
All marketing emails will include an unsubscribe link, and we will always provide clear information about our privacy practices and our commitment to protecting and respecting your privacy.
Sharing of Data
We may share your information with:
- Employees who require access to fulfill services.
- Service providers (e.g., payment processors, shipping carriers, marketing agencies).
- Third parties for advertising and analytics (limited, non-sensitive data such as demographics and browsing behaviour).
We do not sell your personal information. We will only share it as required by law, to protect our rights, or in the event of a business sale or merger.
Cookies & Tracking
We use cookies to improve functionality, analyse usage, and deliver targeted ads. You may disable cookies in your browser, but this may affect site performance.
Types of cookies we use:
- Functional (remember your settings)
- Analytical (improve site design & performance)
- Targeting (deliver personalised ads)
- Third-party (used by partners like Google or Meta)
We honour Do Not Track (DNT) browser signals where technically feasible.
Data Storage & Security
- Data is stored on secure servers with encryption.
- Access is restricted to authorised employees under confidentiality agreements.
- While we take reasonable precautions, no system can guarantee 100% security online.
International Transfers
We may transfer data between Australia, the USA, the UK, and the EU. Where we transfer your personal information overseas, we will take reasonable steps to ensure that the recipient protects it in a way that is consistent with this Privacy Policy and the APPs.
Your Rights Under Australian Law
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request corrections if the information is inaccurate or incomplete.
- Opt out of direct marketing at any time.
- Make a complaint if you believe we have breached your privacy rights.
To exercise your rights, contact us at sales@farmhousepettreats.com.au.
Children’s Privacy
We do not knowingly collect data from children under 16. If you believe we have, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a new Effective Date. Significant changes may also be communicated via email.
Complaints
If you have any concerns about how we handle your personal information, please contact us first so we can resolve the issue.
If you are not satisfied, you may lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Contact Information
Lunala – Data Protection Officer
Email: sales@farmhousepettreats.com.au
